STANDARD DELIVERY UK MAINLAND
Orders under £50 £3.95
Orders over £60 FREE
Orders are dispatched within 1-2 working days as each hamper and gift box is created and tailored to your specific requirements. Once your order has been dispatched for delivery you will receive an e-mail confirmation. Our Delivery Service is MyHermes or Royal Mail which deliver between 1-3 working days, although we can track an item we cannot guarantee it will arrive in the timescales advised by the delivery agency. All our gifts can be sent straight to your door or directly to the new parents as all invoices are sent electronically to the registered e-mail address and never included in the package.
Personalised Gifts (excluding Gift Cards), will take between 2- 5 working days before despatch.
Please contact us on 08447 704 353 if you require our next day delivery service for a small additional charge. If orders are placed before 12 noon, we will post it that same day. For all orders received after 12:30pm your baby gift will be dispatched/ processed on the following working day.
Working days are Monday – Friday 9:30am-5:30pm and exclude weekends, bank holidays and public holidays.
Please note that if you opt for next day delivery on a Friday before 12 noon, this will be received by the recipient on a Monday.
REFUNDS AND RETURNS
We double check everything before it is sent out as we are fully aware that many of our gifts would be purchased as time-critical gifts. We also put a lot of care into packaging each product to ensure it gets to its destination looking fantastic. We will always do our best to fulfil and deliver all orders within the specified timeframes. From time to time we may experience temporary shortages of some items through our suppliers that are out of our control, we will substitute those products for products of the same or superior quality. If we are unable to fulfil your order, for any reason, a refund for all monies already paid will be made to the account used.
If any gift delivered is faulty or damaged then we will replace it with either the same type of baby gift, of higher value if it is no longer available or a full refund will be given as long as the baby gift is returned in its original packaging within 7 days of purchase.
Please return your goods by recorded delivery (retaining your recorded delivery receipt as proof of postage) and send to the following address:
Returns, Baby Hamper Gifts, 146 Carnarvon Avenue, Enfield, EN1 3DS.
On receipt of the returned goods Baby hamper Gifts will examine them before arranging a refund, exchange or replacement. We will endeavour to do this within seven working days of receipt of the goods.
Please note that delivery charges are non refundable.
If a gift is undelivered and returned to us, it is the responsibility of the sender to contact us to arrange re-delivery as we do not include any sender information with our gifts. Please note there is a charge for re-delivery. Unfortunately we cannot save an unclaimed gift for longer than 3 months.
It is your responsibility that you keep within your allocated character allowance for personalised items. We will process your order only using the letters of your characters within your allowance. We cannot refund items once they have been personalised as per your specification.